Bd21's Privacy Policy — Your Data, Our Responsibility

Welcome to bd21. We understand how important your personal data is — and we take that seriously. This Privacy Policy ("Policy") explains in detail how your information is collected, stored, used, and protected on the bd21 platform.

By using the bd21 website or mobile app, you are considered to have accepted this privacy policy. We recommend reading the full policy before registering.

Bd21 follows international data protection standards and is committed to keeping your information private. We believe transparency is the foundation of trust.

Bd21 collects three types of data — information you provide directly, data collected automatically, and information received from third parties.

Information you provide directly:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Home address and country.
• ID document details (for KYC verification).
• Payment method details (bKash/Nagad number, etc.).

Automatically Collected Information:

• IP address and device type.
• Browser type and operating system.
• How long you spent on the site and which pages you visited.
• Login time and location data.
• Game history and transaction records.

Bd21 uses your data strictly for the purposes listed below — never for unlawful or unrelated activities.

Bd21 never sells your data. However, there are certain circumstances where information may be shared:

• Payment Provider: For processing transactions with bKash, Nagad, and banking partners.
• KYC Service: With authorized agencies for identity verification.
• Technology Services: With cloud hosting and cybersecurity service providers.
• Legal Reasons: To comply with government directives or court orders.
• Fraud Prevention: To prevent money laundering and suspicious activity.

The bd21 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and core site functionality.
• Performance Cookies: To understand which sections of the site are used most.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyze user behavior and improve our services.

Bd21 follows industry-standard technologies and practices to protect your data. Our security infrastructure is continuously updated and tested.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication: An extra layer of security for account access.
• Firewall Protection: Advanced firewall system to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by third parties.
• Restricted Access: Only authorized personnel can access your information.
• Data Backup: Regular backups ensure your data remains safe and protected.

Bd21 believes you should be in control of your own data. You have the following rights:

• Right to Access Information: You can request to know what data we hold about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Data Portability: You can request a copy of your data in a standard format.
• Right to Restrict Processing: You may restrict how your data is used under certain circumstances.
• Right to Object: You may object to the use of your data for marketing emails or other purposes.

To exercise any of these rights, contact the bd21 support team. We typically respond within 30 days.

Bd21 is strictly for users aged 18 and above. We do not knowingly collect any data from minors.

Parents are advised to enable parental controls on their devices to prevent children from accessing bd21.

Bd21 does not retain your data longer than necessary. Different types of information are subject to separate retention policies:

• Account Information: Up to 5 years after account closure.
• Transaction Records: Up to 7 years for legal purposes.
• KYC Documents: Up to 5 years, in accordance with regulatory requirements.
• Cookies & Sessions: When a session ends or the set retention period expires.
• Support Chat: Up to 1 year after the issue is resolved.

Once legal obligations have been fulfilled, bd21 securely deletes or anonymizes the data.

Bd21 may update this privacy policy at any time. If significant changes are made, you will be notified via your registered email or through a platform notification.

After each update, the "Last Updated" date at the top of the page will change. Please review this page regularly to stay informed of any changes.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. Our data protection team is always ready to help.